FOO (“Fibre Optic Only Inc.”) is committed to building an inclusive, accessible experience for everyone. We believe all customers—regardless of ability, location, or technology—should be able to access the products and services offered on FOO.shop and through all FOO-operated channels.
This Accessibility Policy outlines how we work to meet accessibility requirements in Ontario under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and how we extend these standards across our operations nationally and globally.
1. Our Commitment
We strive to ensure people with disabilities can:
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Access and use our website, online services, and digital tools
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Receive customer support through accessible communication methods
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Request information in alternative formats
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Provide feedback and receive a timely response
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Interact with our physical workplace or warehouse (when applicable) in a manner that respects dignity, independence, integration, and equal opportunity
2. Web & Digital Accessibility
We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. To support this, FOO:
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Designs and develops digital content with accessibility in mind
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Tests new features for compatibility with assistive technologies
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Uses clean, structured code to support screen readers
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Avoids colour-only cues and maintains text contrast best practices
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Provides descriptive alt text for meaningful images
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Continues to monitor and improve digital accessibility over time
If you experience difficulty accessing content on FOO.shop, we encourage you to contact us (see Section 7).
3. Communication & Support
FOO provides accessible customer service by:
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Offering multiple ways to contact us (email, phone, online chat)
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Communicating in a way that considers individual communication needs
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Providing product information, order details, invoices, and documentation in alternative formats upon request (e.g., large print, plain text, accessible PDFs)
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Ensuring staff are familiar with accessible communication practices
4. Assistive Devices
Customers may use their own assistive devices when interacting with FOO—whether visiting our facility, communicating with our team, or accessing online content. Examples include screen readers, mobility devices, communication aids, or personal support tools.
Reasonable accommodations will be made wherever possible.
5. Support Persons & Service Animals
Where in-person interactions occur (meetings, pickups, tours, events, etc.):
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Customers accompanied by a support person are welcome to attend without additional fees.
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Customers are permitted to bring service animals except in areas where prohibited by law (e.g., certain controlled zones). If service animals cannot enter a specific area, we will provide alternative accommodations.
6. Temporary Disruptions
If any service accessibility is temporarily disrupted—such as website downtime, office closures, or disruptions affecting communication—we will:
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Post a notice describing the disruption and expected time of resolution
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Provide alternate ways to access support or place orders
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Restore normal accessibility as quickly as possible
Examples include scheduled maintenance, power outages, or network interruptions.
7. Feedback & Accessibility Requests
We welcome feedback on how to improve accessibility. Individuals may request accommodations or report accessibility barriers in any of the following ways:
Email: accessibility [at] foo [dot] shop
Phone: 888-419-8008
Mail: Fibre Optic Only Inc.
We will review all feedback and respond within a reasonable timeframe. Requests for alternative document formats will be fulfilled promptly at no additional cost.
8. Staff Training
FOO trains all employees and contractors on:
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AODA and accessibility obligations
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Accessible communication practices
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How to assist people using assistive devices, support persons, or service animals
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FOO’s internal accessibility procedures and this policy
Training is provided during onboarding and refreshed regularly.
9. Continuous Improvement
Accessibility is an ongoing priority. FOO reviews this policy at least once every 12 months and updates our practices as technology, legislation, and customer needs evolve.
10. Availability of This Policy
This policy is publicly available on FOO.shop.
Upon request, FOO will provide it in an accessible or alternative format.