FOO (“Fibre Optic Only Inc.”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what we collect, how we use it, and the limited circumstances where we may share it. By using FOO.shop, you agree to the practices described below.
Our goal is to be clear without over-committing — while protecting both you and FOO.
1. Information We Collect
We collect only the information we need to operate our business and provide our services. This may include:
a) Information you provide
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Name, email address, phone number
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Shipping and billing addresses
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Payment-related details (processed securely by third-party providers; we do not store full credit card numbers)
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Messages you send us (email, chat, forms)
b) Automatically collected information
When you use our website, we may collect:
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Device and browser data
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IP address
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Pages viewed, time on site, clicks, and general usage
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Cookies and similar technologies (see Cookie Policy)
c) Account and order information
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Order history
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Returns, warranty requests
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Preference settings
We do not knowingly collect information about children under 13.
2. How We Use Your Information
We use personal information for purposes such as:
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Processing and delivering orders
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Communicating with you about purchases, support, or site updates
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Providing customer service
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Detecting and preventing fraud or security incidents
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Improving our store, products, and website performance
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Marketing or advertising (where permitted by law)
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Meeting legal or regulatory requirements
We do not use your information for unrelated purposes without your consent unless required by law.
3. When We Share Information
We may share information with trusted third-party service providers who help us run our business. These may include:
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Payment processors
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Shipping and logistics companies
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Analytics and advertising platforms
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Shopify and other technology providers
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Professional advisors (legal, accounting, regulatory)
We require these providers to handle data responsibly.
We may also share information if required by law, to comply with legal processes, or to protect our rights, customers, or operations.
We do not sell personal information.
4. International Data Transfers
Some of our service providers operate outside Canada.
Your information may be stored or processed in other countries where privacy laws may differ.
We take reasonable steps to ensure your data is protected, but we cannot guarantee the laws of every jurisdiction.
5. Retention
We keep personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required for legal, tax, or business reasons.
6. Your Choices & Rights
Depending on where you live, you may have rights such as:
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Accessing your personal information
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Requesting corrections
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Withdrawing consent (where applicable)
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Requesting deletion (subject to legal or operational limits)
To make a request, contact us using the information below.
We may need to verify your identity before processing certain requests.
7. Security
We take reasonable steps to protect personal information from loss, misuse, or unauthorized access.
No system is 100% secure, and we cannot guarantee absolute security.
8. Links to Third-Party Sites
FOO.shop may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.
9. Updates to This Policy
We may update this Privacy Policy from time to time.
The “Last updated” date will always show the latest version.
Continued use of FOO.shop means you accept any changes.
10. Contact Us
If you have questions or privacy requests, contact us:
Contact Page: foo.shop/pages/contact